Shiva provided Database operations support to the SBA for its web-based mission critical applications from 2000 to 2006. The benefits Shiva provided to the SBA included but were not limited to:

• Database Performance: Researched issues related to performance, provided resolutions to enhance the database performance, provided resolutions for application and / or data error
• Downloaded and updated application data from various sources, such as Mainframe, DOD, post office, etc.
• Extracted and uploaded application data to various location, such as Mainframe
• Implemented complex business rules on database side using stored procedure, such as eLend, Guaranty Purchase, Surety Bond
• Setup, monitored and maintained cronjobs for automatic application processing
• Sybase/Solaris Administration and operations support
• Built Java application to manage database logins for SBA information technology security Simplified SBA monitoring procedures
• Enhanced system functionality and features that aid users in controlling navigation through information content
• Improved customer satisfaction through better use of data resources
• Provided overall superior database functionality, performance, and integrity